Full root cause analysis published. Payment gateway saturation was the primary failure point. Infrastructure capacity was secondary. Both addressed.
DAY 1 · 09:04:12 EAT
Maintenance mode engaged
Gates closed to protect users from submitting payments on a broken checkout. No funds were lost. All paid nodes reserved.
DAY 1 · 09:01:34 EAT
Infrastructure layer folded
Backend CPU ceiling hit. Health checks failed. Automatic failover attempted — insufficient capacity.
DAY 1 · 09:00:58 EAT
Payment gateway saturated
M-PESA integration queue overflowed. First timeouts recorded at 58 seconds post-launch.
DAY 1 · 09:00:00 EAT
18,310 registration attempts in 58 seconds
Launch traffic exceeded all projections. Demand validated. Capacity failed.
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